Welcome to Smarterhoa.net (the “Site”). When using the Site you agree to all of the following terms and conditions.
YOU MUST BE AT LEAST 18 YEARS OF AGE IN ORDER TO ACCEPT THIS AGREEMENT.
This is an agreement between you, on the one hand, and Smarter HOA Solutions, Inc. (“SHOA”), on the other hand.
By accepting this Agreement:
You agree, on behalf of yourself and all members and/or guests of your household, to abide by the following terms and conditions:
The Site provides access to Content that is legally protected by us and others under patent, copyright, trademark and other intellectual property laws. You agree to comply with all copyright notices and other restrictions contained in any Content available on, or accessed through, the Site. YOU ALSO AGREE TO USE THE CONTENT ONLY FOR PERSONAL PURPOSES.
The Content may be used, downloaded, displayed, and printed by you solely for your personal, internal and non-commercial use. You may not use, alter or exploit the Content other than as specifically provided for in this Agreement. In addition, you may not reverse engineer or decompile any software that you download by using the Site unless you receive express permission from the software owner.
Error Resolution/Refund Notice
If you believe your statement or invoice is incorrect or if you need more information about an Electronic Payment* listed on the statement or invoice, telephone us at:
1-760-290-4426 or write us at: 950 Boardwalk, Suite 303, San Marcos, CA 92078. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
- Provide your name and account number.
- Describe the nature of your dispute including the dollar amount and transaction date of the suspected error.
We ask that you send us your complaint or question in writing within 10 business days of any verbal communication.
We will review your dispute within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount of your dispute so that you will have the use of the money during the time it takes us to complete our investigation.
We will provide results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
*A convenience fee is charged by the third party provider for Electronic Payments (credit card and e-check payment) requests. Authorized charges to your credit card or checking account will be processed for the amount you authorized (including convenience fees).
Links to 3rd Party Sites
The Site may contain links to other sites on the Internet, which are owned and operated by other parties. We are not responsible for the availability of these sites or any of the Content contained on them.
Claims Against SHOA
You agree to indemnify and hold SHOA, and its affiliates, harmless and to pay all liabilities, costs and expenses that SHOA incurs resulting from your use of the Site (including use by anyone who uses your password, whether authorized or not), use of the Site by any member or guest of your household, or your violation of any law or the rights of any third party.
Termination of Use
We have the right, in our sole discretion, to restrict, suspend, or terminate your access (and access by any member or guest of your household) to all or any part of the Site, at any time for any reason without prior notice or liability. We may also change, suspend or discontinue all or any aspect of the Site at any time without prior notice or liability.
Liability and Warranties
The Site and the Content made available through the Site are provided on an “AS IS” and “AS AVAILABLE” basis. SHOA, its affiliates, and third party Content providers do not make any warranties of any kind with respect to the Site or Content, including, but not limited to the following:
- that the Site will be error-free;
- that the Site will not be interrupted;
- that the Content is accurate or reliable; or
- that the Content and any files available for downloading are virus-free.
SHOA, and any of its affiliates, shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of the use of, or inability to use the Site, even if they have been advised of the possibility of such damages. SHOA’s, and its affiliates’, maximum liability to you for any claims relating to use of the Site is limited to one hundred dollars ($100).
Smarter HOA Solutions, Inc
Attn: Privacy Compliance Officer
950 Boardwalk, Suite 303
San Marcos, CA 92078